Special T
A CRM wired into the ERP behind every dealer quote.
A new CRM connected to their ERP to speed up dealer communication and quotes.
The client
Special-T has established a reputation for providing top-tier tables at highly competitive prices.
The challenge
Its backend customer care systems and internal processes needed to catch up with the business, especially dealer communication and quoting.
What we did
- Implemented a new CRM with advanced automation features.
- Integrated the CRM with Special-T's ERP system.
- Automated steps to expedite dealer communication and quotation processes.
- Brought backend customer care systems into current times.
The results
- Faster dealer communication and quoting
- Upheld Special-T's reputation as an industry leader while optimizing its efficiency
Want this working in your business?
Book a discovery call. We'll look at where your leads are getting lost and what it would take to fix it.